[Brenton Smith]

The issue:

Macquarie Bank have advised of an issue with their payment system on Friday 20th May 2011.

Please see the below summary provided by Macquarie.

1. We have identified an error caused by a supplier that occurred to some payments made through DEFT. This has resulted in funds being credited to your account twice.
2. This error is isolated to customer initiated direct debit and credit card payments made on Wednesday evening, which were duplicated on Thursday evening.
3. This means that Agent's current account balance may be incorrect.
4. We are reversing these duplicate payments overnight and Agent's accounts will be up-to-date on Saturday morning (21 May 2011)

What we suggest you do to rectify your transactions and reconciliation in Gateway:

Reverse all incorrect transactions as per the statement downloaded on Monday (23 May 2011).


If you require any assistance please feel free to contact our Support Centre via myConsole webcase, LiveChat , email or 1300 131 311.